support@researchequals.com is the most direct way to talk to a person.
This helpdesk uses no AI, and is solely operated by Chris Hartgerink at this time. Next to developing, promoting and operating ResearchEquals, they help you here. Please be patient as this is not the support desk of a large operation with many financial resources.
If you are interested in a Service Agreement to guarantee response times, please also get in touch through the above email stating your budget and expected response times.